United CEO says no one will be fired for dragging incident
United CEO says no one will be fired for dragging incident
New video surfaces of United Airlines incident
20 April, 2017, 09:57
The statement from a United spokeswoman said the airline offered the couple a discounted hotel rate for the night, and rebooked them on a Sunday morning flight.
Listing it a "system failure" at a conference call, Oscar Munoz said: "this is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do". Many web users vowed to boycott United, charging the company discrimination, claiming that the passenger had been selected to be dragged off the plane because he was Asian. And iPhone users: Check out Patch's new app. The 69-year-old Vietnamese-American physician had refused to leave, saying he needed to go home to see his patients.
Although an official internal review will be completed by the carrier by April 30, the company has already made changes to avoid a repeat of what happened aboard flight 3411 and begin creating policies that take a "commonsense approach" to how the airline handles its cusomters' experiences. And any crew members seeking seats on a United or United Express flight will have to reserve those seats at least 60 minutes before the flight's scheduled departure.
Specifically, Blumenthal called on Chao to look into whether airlines are offering passengers the full amount of compensation for bumping allowed by law, airline overbooking and bumping practices, and whether airlines employees are being properly trained about passengers' rights.
United Airlines CEO Oscar Munoz said on Tuesday that no employees will lose their jobs in the aftermath of last week's viral incident where a passenger was dragged off a flight.
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An engaged couple were removed from a United Airlines flight to Costa Rica on Saturday, as the airline remained under scrutiny following outrage caused by a video last week of a passenger being forcibly removed from a flight.
Many lawmakers fly home almost every week while Congress is in session, so the United incident hit a raw nerve. I'm sure there was a lot of conjecture about me personally.
Q. There was reaction in China to the incident.
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In the future, law enforcement will not be involved in removing a 'booked, paid, seated passenger, ' Mr Munoz said. Wednesday, he apologized to a passenger who was dragged off a flight and said " this will never happen again ".
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